Adzim Halim from Ninja Van Malaysia on managing parcel delivery boom

Whereas most companies have been nonetheless taking part in the wait and see sport on the onset of MCO in 2020, parcel supply corporations hit the bottom working to help the surge in e-commerce actions. They have been on a roll.

On this second episode of #PrestigeBizTalk, the CEO of Ninja Van Malaysia delivers some stable factors on how the tech-enabled logistics firm is dealing with these unsure instances and the way perseverance is an important ability to have.

“When the pandemic first hit, there was loads of concern and uncertainty available in the market and we noticed parcel quantity drop throughout this time. When the stay-at-home order kicked in, individuals began needing items to be delivered to their houses and parcel volumes began skyrocketing however there was restricted working hours with brief supply window,” remembers Adzim.

As one of many quickest rising logistics corporations within the area, they have been fast to adapt by introducing contactless supply and reside chat perform. These two launches have been key in guaranteeing a smoother transaction for all events, with out compromising on service and every part the corporate stands for. Having nearly 100% protection throughout Malaysia can be an enormous plus for Ninja Van.

Adzim stated they may proceed to introduce new services and products, firstly to assist extra conventional retailers remodel their current enterprise mannequin by adopting the omni-channel retailer mannequin. “We additionally imagine that social commerce and part-time reselling in on the rise, subsequently now we have developed a really progressive pay as you go polymailer answer known as Ninjapacks which comes with 4000 drop off factors throughout the nation,” he provides.

Ninja Van was established in Singapore in 2014 and Adzim was a part of the operations workforce, however founders of the corporate despatched him again to Malaysia with a seed – to ascertain and develop Ninja Van Malaysia. From a two-man workforce, the corporate has grown into an in depth outfit of over 2,300 workers together with supply drivers/riders in addition to administration. Ninja Van has a powerful community in Southeast Asia, together with the Philippines, Indonesia, Thailand and Vietnam.

For Adzim, the main target is all the time on the journey, not a lot the vacation spot and regardless of all of the success he and his firm has achieved thus far, he confused the significance of diligently doing the work that acquired them there within the first place. He would give others the identical recommendation he provides himself – work onerous, be persistent and have persistence.

Videography & essential photograph: Hans Media

Particular thanks: WIP, Bangsar Procuring Centre