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Tech-enabled logistics supplier Ninja Van Philippines on Friday launched an info drive to guard the general public in opposition to fraudulent cash-on-delivery (COD) parcels.
In a press release, Ninja Van stated it recorded over 200 reviews of such incidents up to now six months.
“We urge the general public to be additional prudent in receiving parcels when they don’t seem to be anticipating something, particularly if there’s cost concerned. As a logistics supplier, our riders solely depend upon the information supplied on each parcel and would solely acquire cash if the parcel states so,” stated Ninja Van Philippines nation head Martin Cu.
Ninja Van stated the modus is “fairly easy,” as an unscrupulous shipper sends out parcels to random unsuspecting people beneath the cash-on-delivery mode of cost.
Unsuspecting recipients, considering it might need been one in every of their orders on-line, would pay for the quantity said within the parcel solely to seek out out that it isn’t one thing they have been anticipating, or worse, they didn’t order it in any respect, the logistics supplier stated.
To keep away from being a sufferer of fraudulent parcel deliveries, Ninja Van gave the next ideas:
- Test the label. Make it possible for the parcel is addressed to you or somebody who lives in the identical family.
- Test your on-line purchases. If you’re sure that you just didn’t make any buy, kindly refuse accepting the parcel. It won’t be a price on the supply rider.
- Test the quantity. If you’re contemplating paying for the parcel, test the quantity said on the tag and if it really states COD.
- Test the parcel. Each time you obtain a parcel, make it possible for it’s correctly sealed and there are not any indicators of tampering.
- Test the credibility of sellers. Place orders solely with credible web sites and sellers which have constructive genuine critiques or from whom you might have efficiently transacted with up to now.
Ninja Van stated it is going to be using its property on social media to unfold consciousness on how the general public might keep away from falling prey to fraudulent supply schemes.
Ought to a buyer mistakenly accepted and paid for a parcel, the logistics supplier really useful the quick submitting of a criticism by way of its customer support numbers or e mail addresses.
The method can take as much as 11 working days as sure steps must be undertaken to make sure the validity of claims and shield orders from professional companies, it stated.
“Each time a shipper is flagged, both for sending the mistaken gadgets or suspected fraudulent COD deliveries, they’re instantly flagged in our system. We continuously monitor and conduct investigations on erring shippers to make sure that we’re not getting used for fraudulent actions,” Cu stated.
However within the occasion {that a} shipper is discovered to have engaged in fraudulent actions, the corporate stated it discontinues offering service, money collected beneath the cash-on-delivery mechanism is withheld, and refunds are issued to affected prospects.
Additional, the logistics supplier stated that it has stepped up its necessities and background test on its shippers each right here and overseas.
Ninja Van urged the general public to be additional prudent in receiving surprising parcels, particularly those who require cost.
“Individuals who might need been victimized by the stated scheme can attain out to the Ninja Van customer support workforce for help by way of e mail, support_ph@ninjavan.co, or by way of telephone at (02) 82711501,” it stated. —LBG, GMA Information
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